Senior Operations Support Systems Engineer

hace 2 días

Veracruz, Veracruz-Llave, México Megaport A tiempo completo
About Megaport

Megaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. We're a leading partner to top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, and NYSE. Our company is publicly traded on the Australian Stock Exchange, and we have a lean, high-achieving team of over 250 members globally.

Our Team Culture

We're a collaborative, supportive, and fun team that values our culture and puts our customers at the forefront of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic, and we're committed to each other, our customers, and our shareholders.

The Role

We're seeking an experienced hands-on OSS and operations automation engineer to continue the implementation of our Network Management and Service Management system. The ideal candidate will have experience in relevant technologies, excellent interpersonal skills, and the ability to project manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.

Key Responsibilities

  • Analyze business requirements in collaboration with key operations stakeholders and prepare effective solutions.
  • Work with internal technology teams to architect a solution to address the business requirement.
  • Present the solution to Business Unit managers and executives for sign-off.
  • Own the deployment of the agreed solution, including design, project management, implementation, QA, and release.
  • Design, implement, and maintain the infrastructure and applications required to deliver the capability.
  • Design and implement integrations between new and existing systems.
  • Ensure all systems developed are monitored and alert when failures occur.
  • Maintain design and specification documentation for the assigned projects in Megaport's knowledge base system.
  • Develop all test strategies and procedures for all OSS & BSS work and provide support to all fault analysis on programs.
  • Provide upgrades to all processes and integrate all third-party products into the network.
  • Perform troubleshooting on all processes and resolve all issues in the OSS & BSS platform.
  • Provide periodic progress reports for management consumption.

Requirements

  • Must be bilingual in English and Spanish.
  • This role is onsite in Mexico City; applicants must be based in Mexico City and work from Megaport's office in Mexico City.
  • 6+ years of relevant experience.
  • Knowledge of telecommunication networks and cloud platforms, including MPLS, AWS, and Red Hat OpenShift.
  • Extensive experience in designing, implementing, and maintaining OSS and BSS tools.
  • Experience in integrating systems and automating operations at scale.
  • Experience in Network Management Systems.
  • Experience with databases such as IBM DB2, PostgreSQL, and MySQL.
  • Experience and a good working knowledge of Linux operating systems.
  • Advance Python coding experience. Any level of Perl coding experience is highly desirable.
  • System Integration experience, leveraging REST, LDAP, Message Bus, OAuth, and etc.
  • Experience with config management and infrastructure as code tools.
  • Comfortable taking part in an agile development process.
  • Ability to work with little supervision, self-driven, enthusiastic, and independent professional.
  • A deep analytical approach to solution development and problem-solving.
  • Excellent verbal and written communication skills.
  • Passionate and experienced in automating things and ensuring systems scalability, reliability, and security.

What We Offer

  • Flexible working environments.
  • Generous study and training program + 5 days paid study leave.
  • Additional Leave via Purchased Annual Leave Scheme.
  • Health and Wellness Program.

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