Enterprise Tools Administrator
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We are seeking a highly skilled Enterprise Tools Administrator to join our team at Nielsen. The successful candidate will be responsible for administering and maintaining our Jira, Confluence, Jira Service Management, Smartsheets, and PagerDuty platforms.
Key Responsibilities- Administer and maintain ADLM tools to ensure data integrity, security, and compliance.
- Develop and automate processes using Java, Groovy, Javascript, and terraform programming languages.
- Provide user support and training for ADLM tools, addressing issues and ensuring timely resolutions.
- Collaborate with cross-functional teams to integrate ADLM tools into existing workflows and processes.
- Monitor system performance, troubleshoot issues, and implement improvements.
- Generate reports and analytics to assess the effectiveness of ADLM tools.
- Create and maintain comprehensive documentation for ADLM tool configurations, processes, and best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven 5+ years experience in administering Jira, Confluence, Jira Service Management, Smartsheets, Artifactory, OpsGenie, and PagerDuty.
- Strong understanding of ITIL practices and principles.
- Advanced English language skills.
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