Enterprise Customer Success Manager

hace 1 semana


Xico, México Incode Technologies A tiempo completo
Job Title: Enterprise Customer Success Manager

About the Role:

Incode Technologies is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our Customer Success department, you will be responsible for driving customer adoption, retention, and expansion.

Key Responsibilities:

  • Manage all stages of customer relationships, from implementation to ongoing support.
  • Build and maintain strong relationships with key stakeholders, understanding their business objectives and ensuring our solutions align with their needs.
  • Drive customer adoption and retention through proactive management of delivery methodology programs.
  • Provide expert knowledge and support to our growing client base, working collaboratively with the Client Success team to provide red-carpet support.
  • Engage Solution Engineers and Technical Business Analysts to provide solutions and guide customers through POCs, implementations, and successful transition into production.
  • Make impactful and creative decisions to find solutions to customer requests and provide an exceptional customer experience.

Requirements:

  • At least four years of relevant working experience in leading customer projects, preferably within a consulting environment, with demonstrated analytic and problem-solving skills.
  • MBA or relevant Master's degree in business, technology, or engineering is highly preferred.
  • Previous Customer Success experience in enterprise and/or SaaS environments is a plus.
  • Strong project/program management skills, technical acumen, and excellent communication skills.
  • Comfort with large data sets and ability to extract business insights from analysis.
  • Experience working in an organization that develops mobile apps and services for enterprise customers.
  • Working knowledge of biometrics or identity software is ideal.

What We Offer:

Incode Technologies offers a dynamic and fast-paced work environment, with opportunities for growth and professional development. We are committed to providing our employees with the tools and resources they need to succeed.



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