Customer Service Representative
hace 6 días
Job Summary
As a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service to our valued clients. This role requires strong communication and problem-solving skills, as you will be interacting with customers to resolve issues and provide solutions.
Key Responsibilities
- Answer customer inquiries and provide information on service features, delivery procedures, and payment processes.
- Initiate pick-ups, deliveries, and shipment research, as well as provide rate quotes and exception requests.
- Assist and resolve customer complaints in a timely and professional manner.
- Provide sales leads to sales employees and perform other duties as required.
Requirements
- College degree or equivalent and 1 year of experience in customer problem resolution.
- Bilingual English/Spanish, written and verbal skills.
- Good research, problem-solving, and negotiation skills.
- Ability to work in an office environment and accommodate variable shifts.
Working Conditions
- Office environment with minimal travel required.
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