Global Operations Business Center Manager
hace 1 mes
Avantor is a leading global provider of mission-critical products and services to customers in the life sciences, healthcare, and other high-technology industries.
Job OverviewWe are seeking an experienced Operations Business Center Manager to join our team. This is a critical role that will oversee the supervision of teams in Mexico City and serve as a brand ambassador for the Avantor Business Center in the region.
Key Responsibilities:- Supervise Mexico City teams and ensure commercial alignment with business objectives.
- Work closely with the Avantor Business Center Leader to implement governance structures, system operations, IT-enabled services, and strategic placement discussions.
- Drive improvement initiatives via digital transformation and ensure timely escalation or reach out for help in case of critical situations.
- Bachelor's degree required; relevant experience may be considered in lieu of education.
- 7+ years of experience in a fast-paced, customer-focused environment (direct customer contact), including people management, business management, and handling direct or indirect customers.
- Real-time operations experience and achieved good metrics required.
- Project Management, IT-enabled services, Systems Operations Management, Customer Support Management, and Proven leadership skills.
- Highly customer-focused, proactive, and team-focused with outstanding interpersonal skills and ability to interact comfortably with various client types.
- High sense of responsibility, eagerness to learn, excellent communication skills, and highly focused on process improvement.
- Digital savviness, GBS/SSC environment experience, and certifications like PMP - preferred - Process improvement certification Six Sigma, Kaizen etc are a plus.
- Language skills: Professional English: writing, reading, and speaking.
- IT Skills: MS Office, Optional SAP (eligible): Demonstrates ability to effectively utilize technology platforms including CRM Tools.
$85,000 - $110,000 per year, depending on qualifications and experience.
Benefits:- Comprehensive health insurance package.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
- Recognition and reward programs.
At Avantor, we're passionate about empowering scientists and engineers to make groundbreaking discoveries. Our commitment to excellence drives us to provide innovative solutions that enable our customers to push the boundaries of what's possible. We're proud to be a diverse, equitable, and inclusive workplace where everyone has the opportunity to grow and thrive. Join us and discover a world of possibilities.
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