Business Operations Manager

hace 5 días


Ciudad de México, Ciudad de México NTT DATA A tiempo completo

We are seeking a skilled Business Operations Manager to join our team in Mexico City, México. This role involves optimizing processes, improving operational efficiency, and supporting the company's sales and account management teams.

Key Responsibilities:

  • Reporting, Insights & Governance: Ensure Deal Governance compliance and stay up-to-date on the knowledge curve to be the SME for End-to-End process for a set of customers within a region.
  • Support to GTM team by region: Support GTM from operations perspective for forecasting and budgeting, and monitor the sales pipeline for deal hygiene in various data sets.
  • Continuous Process Improvement: Identify opportunities to refine internal processes in coordination with other departments to improve productivity and operations, and lead the development of operational service delivery solutions.
  • Collaboration: Serve as the primary point of contact between the GTM/Delivery Team & Global Ops Team, and work with teams who support Delivery and Operation Business units on collaboration tools & processes.
  • Communication: Effectively communicate insights and plans to cross-functional team members and management, and respond promptly to inquiries from internal/external teams regarding report status, concerns, and general requests.
  • Operations: Monitor deliverables and ensure timely completion of contract initiations, change requests/revisions, and compile records on client accounts.

About the Role:

The estimated annual salary for this position is $65,000-$80,000, depending on experience. NTT DATA offers a range of benefits, including health insurance, retirement savings, and paid time off.

About NTT DATA:

NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem.



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