Operations Business Development Manager

hace 2 meses

Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

At Element Fleet Management, we are redefining the fleet management industry to prioritize people over business. We are looking for a talented Operations Business Development Manager to join our team and help us deliver exceptional client experiences.

Job Summary:

The Operations Business Development Manager will be responsible for providing direct customer support within the Telematics Client Success team. This role will also support other Element client-facing roles to ensure the Telematics solution meets or exceeds client expectations.

Main Responsibilities:

  • Establish professional working relationships with Telematics clients to engage as a trusted advisor, business manager, and thought leader for implementing the Telematics solution
  • Accountable for the client's experience and satisfaction, as well as the business results of the solution
  • Collaborate with Operations Specialists and other team members to drive projects to completion and ensure clients are advocates of the ELEMENT Telematics solution
  • Create, manage, and control documentation libraries and assist with team collaboration tools to remove variables from Telematics client interaction processes and procedures
  • Engage in Continual Service Improvement processes to improve process efficiencies and drive waste from the Telematics business model
  • Support the Telematics Engagement Managers in providing support for escalations, reporting, and other client engagement needs

Requirements:

  • 3-5 years of client support experience
  • High school diploma or equivalent
  • Experience with database tools preferred
  • Associates Degree in Business required, Bachelor's degree preferred
  • Project management certifications or comparable preferred

Competencies:

  • Demonstrate financial acumen and analytical capability
  • Display sound decision-making and problem-solving skills
  • Demonstrate superior organizational skills, ability to handle multiple tasks and priorities, and meet deadlines
  • Plan, build, and execute a business strategy for growing and developing assigned accounts, achieve a fantastic client experience, and high levels of customer satisfaction

What We Offer:

  • A culture of innovation, empowerment, decision-making, and accountability
  • An estimated salary range of $65,000 - $90,000 per year, depending on experience

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