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Application Management Expert
hace 1 mes
Job Overview:
We are seeking a highly skilled Regional Operations Leader to oversee the management of our digital platforms in the AMER region.
About the Role:
The successful candidate will be responsible for ensuring the stability, availability, and performance of our digital platforms, working closely with partners and vendors to deliver exceptional customer experiences.
Key Responsibilities:
- Lead vendor teams to ensure optimal support levels and cost-efficient operations
- Serve as the main point of contact between the organization and its service providers, ensuring all SLAs (Service Level Agreements) are met
- Enhance operational management systems, processes, and best practices
- Collaborate with relevant Business Unit stakeholders on daily operational activities across various domains, including Finance, HR, Digital, Marketing, and Process Improvement
- Monitor and improve AMS performance, ensuring timely tracking and proactive responses to potential issues
Qualifications & Experience:
- Bachelor's degree in computer science or a related field is required; desired Master's degree
- 5-7 years of experience in IT service management, focusing on service delivery and vendor management
- Proven experience managing outsourced vendors and ensuring SLAs are met
- ITIL certification is required
- Experienced in Agile and SCRUM methodologies, required
Salary Range:$120,000 - $180,000 per year, depending on experience and qualifications
