Operations Manager in Tijuana Call Center

hace 4 días

Tijuana, Baja California, México Apex Call Centers A tiempo completo

Apex Call Centers

We are seeking a seasoned Operations Manager to lead our team of professionals in our Tijuana call center.

About the Job:

This is a full-time opportunity with a competitive salary of $6,000.00 per week.

Job Description:

The Operations Manager will be responsible for supervising campaigns in our call center, overseeing performance, and providing guidance and feedback to staff members.

Responsibilities:

  • Communicate organizational needs, manage relationships to ensure success, and provide clear direction to team members.
  • Hire and onboard new employees, focusing on their growth and development within the company.
  • Anticipate escalation and take over calls when necessary, ensuring seamless customer service experiences.
  • Optimize procedures, keep staff motivated, and promote a positive work environment.
  • Recommend changes to improve quality of results and adhere to policies and procedures.
  • Ensure management is informed about issues and problems affecting operations.

Requirements:

  • Demonstrated expertise in English, both written and spoken.
  • A minimum of 1 year of supervisor experience and 2 years of experience working in call centers.

Tools and Technologies:

The successful candidate will have experience using MS Office, GSuite, dialers, and CRM software.

Location and Schedule:

This position is based on-site in Tijuana, Mexico, close to Costco in Zona Rio. The standard working hours are Monday to Friday, 7am to 5pm, with benefits as per Mexican law.

What We Offer:

In addition to a competitive salary, we offer a supportive work environment, opportunities for growth and development, and a chance to work with a dynamic team in a rapidly growing industry.

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