Operations Manager, Fulfillment Center Leadership

hace 2 meses


Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

As an Operations Manager at Servicios Comerciales Amazon Mexico S. de R.L. de C.V., you will play a critical role in driving business growth and excellence in our Fulfillment Center. You will be responsible for leading a team of Area Managers, coaching and mentoring them to achieve performance objectives, and building positive employee relations.

Key Responsibilities
  • Strategic Planning: Develop and implement staffing plans, schedules, quality initiatives, and process change initiatives to drive business results and meet business plan objectives.
  • Performance Management: Measure and analyze performance metrics, provide feedback, and hold Area Managers accountable for their performance and departmental results.
  • Process Improvement: Leverage the Operations and Area Managers to identify and implement process improvements, and roll out best practices across departments, shifts, and the network.
  • Collaboration and Communication: Work closely with support staff, including HR, Finance, and Operations teams, to build and secure support and resources for projects and initiatives.
  • Problem-Solving: Address operational and personnel issues affecting the functional area, and surface issues with potential to affect multiple functional areas to Senior Operations, General Manager, and HR.
A Day in the Life

You will lead shifts at one of our operational sites, serving as the key link between various teams, including finance, safety, and operations integration teams. Your day will involve meetings with different areas of the business, deep diving into performance and risk metrics, and mentoring and coaching your team to achieve excellence.

Requirements
  • Education: Bachelor's degree or equivalent
  • Experience: 3+ years of performance metrics, process improvement, or lean techniques experience
  • Language: English and Spanish proficiency
  • Flexibility: Willingness to work a flexible schedule, including weekends, nights, and holidays
  • Leadership: Supervisory responsibility for a minimum of 100 hourly employees
  • Skills: Excel skills required, with a strong background in data analysis and operations management


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