Operations Manager, Fulfillment Center
hace 4 días
At Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we're committed to delivering exceptional customer experiences. As an Operations Manager, Outbound Operations, you'll play a critical role in driving our Fulfillment Center's success.
Key Responsibilities- Develop and implement staffing plans, schedules, and quality initiatives to meet and exceed business objectives.
- Lead and manage a team of Area Managers, providing coaching and mentoring to ensure performance objectives are met.
- Collaborate with cross-functional teams to drive process improvements and innovation.
- Ensure best practices are shared across departments, shifts, and the network.
- Work closely with support staff to build and secure resources for projects and initiatives.
- Address operational and personnel issues affecting the functional area.
You'll lead shifts at our operational site, working closely with finance, safety, and operations integration teams. A typical day will involve meetings, deep dives into performance metrics, and preparing for varying levels of demand.
You'll also mentor and coach your team, providing leadership and support to help them become the best managers they can be.
Requirements- Bachelor's degree or equivalent.
- 3+ years of performance metrics, process improvement, or lean techniques experience.
- English and Spanish proficiency.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- 3+ years of employee and performance management experience.
- Strong operations management skills, including data analysis.
- 5+ years of operations management experience in manufacturing, production, distribution, or a related industry.
- Supervisory responsibility for a minimum of 100 hourly employees.
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