Customer Service Team Lead

hace 3 semanas


Guadalajara, Jalisco, México Wipro Technologies A tiempo completo
Job Title: Customer Service Team Lead - Operations Excellence

Wipro Technologies is seeking a highly skilled Customer Service Team Lead to join our team. The ideal candidate will have extensive experience in leading teams and driving operational excellence.

About the Role:

The Customer Service Team Lead will be responsible for executing process improvements, driving team performance on key metrics, and ensuring compliance with client contracts. This role requires strong analytical skills, effective stakeholder management, and the ability to collaborate with cross-functional teams.

Key Responsibilities:
  • Execute process improvements and drive team performance on key metrics.
  • Ensure compliance with client contracts and quality standards.
  • Analyze data to identify trends and areas for improvement.
  • Develop and implement training programs to enhance team capabilities.
  • Maintain open communication with stakeholders, including clients, internal teams, and leadership.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Minimum 5 years of experience in customer service leadership roles, preferably in the ITES/BPO industry.
  • Proven track record of driving operational excellence and improving team performance.
  • Strong analytical and problem-solving skills.
  • Effective communication and stakeholder management skills.
What We Offer:
  • Competitive salary range: $80,000 - $110,000 per year (based on location and experience).
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that the salary range is an estimate based on national averages and may vary depending on location and experience.



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