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Technical Service Leader
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Baxter Healthcare is seeking a highly skilled Technical Service Leader to join our team. As a key member of our Segment IT leadership team, you will be responsible for delivering segment capabilities that are not part of our product portfolio or enterprise platforms and applications.
Key Responsibilities- Accountable for the delivery of segment capabilities not part of the product portfolio or enterprise platforms and applications.
- Accountable for budget management of all segment-based projects and application support for segment applications not managed as a platform service or enterprise application.
- Responsible for the optimization of the delivery model for new development in the segment.
- Leads the solution design and architecture for all segment-specific applications.
- Constantly pursues the rationalization of applications with redundant capabilities and finds the right balance of segment application needs versus features in global products and platforms, working across segment product owners and enterprise technology leaders to make that determination.
- Works with the centralized IT-sponsored strategic vendor management team to provide constant input into vendor reviews and strategic vendor discussions to optimize the value we receive from our primary vendor relationships.
- Active participant and influencer in our operational and QBR meetings with our primary support partner.
- Accountable for the relationships of our software vendors and secondary managed service providers not led centrally that are particular to the assigned segment.
- Rationalizes the technology needs across various strategic business units, digital products, and manufacturing sites to eliminate duplicity and complexity in delivery.
- Bachelor's degree.
- 10+ years of experience in leading third-party IT providers.
- 10+ years of experience managing people.
- Prior responsibility with +$2 million/year capital products/projects.
- Technical skill to convey and collaborate around the development of the desired functionality particularly with cloud applications.
- Strong understanding and working experience with Agile approach and culture.
- Understanding of regulations to consider in the life sciences industry (quality, security, data privacy).
- Demonstrated understanding of functional capabilities such as commercial enablement and manufacturing execution systems.
- Excellent functional process knowledge/business acumen for their subject matter area.
