Technical Support Specialist
hace 3 semanas
As a member of the Oracle SaaS Cloud Central team, you will be responsible for delivering exceptional technical support for all SaaS Cloud Administrative activities.
Key responsibilities include:
- Providing post-sales technical support for environment refreshes, planned and unplanned outages, Oracle SaaS Cloud Portal features & functionality, and more.
- Partnering with Cloud Operations & Development teams to provide solutions to customers.
Required skills and qualifications include:
- Understanding of SaaS lifecycle events
- Outstanding analytical skills
- Unprecedented customer service skills
- Multitasking skills
Career Level - IC2
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
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