Technical Support Specialist

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex technical issues and resolve customer complaints
  • Collaborate with internal teams to resolve customer issues
  • Document and track customer interactions and issues
  • Stay up-to-date with new technologies and products

Requirements

  • 7 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of Oracle products and services

Preferred Qualifications

  • Experience with Oracle Financials or other ERP Financial solutions
  • Knowledge of accounting lifecycle and financial reporting
  • Ability to work independently and as part of a team

About Oracle

Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing business environment. Our team is passionate about delivering exceptional customer service and support.



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