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Job Summary
Ria, a leading provider of innovative money transfer services, is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at our headquarters in Queretaro. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients, ensuring their transactions are processed efficiently and effectively.
Key Responsibilities
- Review and correct data of incorrectly processed transactions to maintain high levels of accuracy and customer satisfaction.
- Collaborate with the accounting department to reconcile and balance refunds of cancelled transactions, ensuring seamless financial operations.
- Provide excellent customer service via telephone, responding to inquiries and resolving issues in a professional and courteous manner.
- Utilize strong communication skills to effectively communicate with clients, colleagues, and management, ensuring clear understanding and resolution of customer concerns.
- Work collaboratively with the team to achieve shared goals and objectives, promoting a positive and supportive work environment.
Requirements
- High school diploma or equivalent required; college degree preferred.
- Intermediate level of English proficiency, with the ability to communicate effectively via telephone with clients.
- Strong customer orientation skills, with a focus on delivering exceptional service and building long-term relationships.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Attention to detail and ability to work in a fast-paced environment.
Benefits
- Competitive monthly salary of $16,000 gross.
- 5% food vouchers.
- 30 days bonus.
- 15 days of initial vacation.
- Life insurance.
- Free access to our on-site gym.
- Dynamic and collaborative work environment.
- Cutting-edge tools and technology to enhance productivity.
- Free English and French language classes.
- Work-life balance.
Ria's Commitment to Diversity and Inclusion
Ria is an equal-opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from talented individuals from all backgrounds, and are proud to provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
