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IT Support Assistant

hace 2 meses

Ciudad de México, Ciudad de México Ria A tiempo completo

Job Summary

The IT Support Intern will assist IT Technicians with entry-level tasks to support corporate offices for Ria Financial. This role is ideal for individuals with a passion for technology and a desire to learn and grow in a dynamic environment.

Key Responsibilities

  • Dispatch and escalate service tickets according to region and level of issue.
  • Assign and respond to tickets to be compliant with SLA.
  • Resolve basic tickets like password reset and locked accounts.
  • Provide technical support both in person to office users and remotely to corporate users from other regions.
  • Install, configure, and upgrade PC software and operating systems.

Requirements

  • Knowledge of basic system administration.
  • Experience with Azure, Windows OS, Active Directory, and Office in a corporate environment.
  • Basic network, security, and server understanding.
  • Excellent written and verbal communication skills in English.
  • Understanding of mail groups and permission structures.

Preferred Qualifications

  • English language proficiency.
  • Apple OS experience.
  • A+ Certification or equivalent.
  • A college degree in Computer Science or a related field, or equivalent job experience.
  • Recent MCITP, MCSE, MCPD, or MCSD certification and 1-3 years of software support on Microsoft server technologies.