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Position Overview
:The role involves delivering primary assistance to all global NTT DATA personnel regarding various Information Technology (IT) Infrastructure and Application-related issues and inquiries. This support is provided through various channels including request tools, emails, and phone communications. Responsibilities include:
- Assigning tickets to the relevant technology support teams and ensuring they are tracked to resolution.
- Providing guidance and support to users in resolving issues related to hardware, software, networks, and peripherals utilizing available resources.
- Conducting analysis of system requirements, troubleshooting technical challenges, and facilitating user training.
- Advising users on the interpretation of IT reports and their capabilities and limitations.
- Offering user support, setting up systems for new hires, and evaluating and upgrading desktop/laptop (PC) software.
- Ensuring prompt responses to maximize user uptime and conducting end-user training as necessary.
About NTT DATA
NTT DATA is committed to delivering high-quality IT services and solutions to enhance business performance and user satisfaction.
