Housekeeping Manager

hace 2 semanas

Ciudad de México, Ciudad de México Marriott International, Inc. A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Marriott International, Inc. The successful candidate will be responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.

Key Responsibilities
  1. Managing Housekeeping Operations and Budgets
  • Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspect guestrooms on a daily basis.
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to verify adequate supplies.
  • Support and supervise an effective inspection program for all guestrooms and public space.
  • Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
  • Verify all employees have proper supplies, equipment and uniforms.
  • Communicate areas that need attention to staff and follows up to verify understanding.
  • Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards and procedures.
  • Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
  • Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Establish and maintain open, collaborative relationships with employees and verify employees do the same with them.
  • Schedule employees to business demands and tracks employee time and attendance.
  • Verify employees understand expectations and parameters.
  • Verify property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
  • Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Observe service behaviors of employees and provide feedback to individuals.
  • Verify employee recognition is taking place on all shifts.
  • Participate in an on-going employee recognition program.
  • Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
  • Participate in employee progressive discipline procedures.
  • Celebrate successes and publicly recognize the contributions of team members.
Ensuring Exceptional Customer Service
  • Set a positive example for guest relations.
  • Understand the brand's service culture.
  • Participate in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empower employees to provide excellent customer service.
  • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Respond to and handle guest problems and complaints.
  • Strive to improve service performance.

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