Sales Account Manager

hace 5 días


San Luis Potosí, San Luis Potosí, México Bodycote A tiempo completo
About the Role

As a Sales Account Manager at Bodycote, you will play a critical role in managing relationships and customer service for accounts at the plant level, including inside and outside sales. This position requires a strong ability to cultivate new business opportunities, expand the customer base, and explore new markets.

Key Responsibilities
  • Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
  • Conduct sales calls and receive and respond to phone inquiries from customers and potential customers.
  • Conduct customer feedback interviews/surveys to ensure customer satisfaction.
  • Develop and deliver quotations, and provide clarification of customer requirements.
  • Partner with employees at the plant level to monitor the progress of work to meet customer expectations.
  • Project Management to ensure timely delivery of services.
  • Exercise tact and ability to partner with customers to resolve issues.
  • Problem-solving skills to meet customer expectations.
  • Communication skills with employees at all levels to achieve the goal of exceptional customer service.
  • Advocate for the quality of our products and services.
Requirements
  • Education – High school education or equivalent; college degree preferred.
  • Must demonstrate the ability to read, write, and communicate in the English language.
  • Experience necessary – ten years in sales, customer service, or a related field.
  • Demonstrate good judgment in fostering positive customer relationships.
  • Ability to quote pricing, and manage expectations for process and delivery.
  • Must possess or be able to develop a working knowledge of the BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, equipment capabilities.
  • Must possess or acquire a working knowledge of heat treatment.
  • Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.
Physical and Mental Demands
  • Must be able to work in a sitting position for extended periods in an office/industrial environment.
  • Manual dexterity to perform data entry functions.
  • Ability to bend, pull, stoop, and reach to perform functions.
  • Ability to lift 25-30 lbs.
  • May be exposed to heat, fumes, noise, humidity, etc.
  • Must have the cognitive and mental capacity to perform essential job functions.
  • Must be able to communicate effectively orally and in writing.
  • Visual acuity to read documents, computer screens, files, etc.
  • Ability to hear in person and via phone.

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