Desktop Devices Support Specialist

hace 2 días


Tijuana, Baja California, México Iron Systems A tiempo completo

Job Summary:

We are seeking an experienced Desktop Devices Support Specialist to join our team at Iron Systems.

About the Role:

This is a key position responsible for providing exceptional support services for desktop devices, ensuring seamless operations and minimizing downtime.

Main Responsibilities:

  • Manage incidents related to desktop devices, hardware, software, and connectivity through to resolution
  • Provide IMAC and desk-side support services, including hard and soft break fixes for laptops and desktops
  • Maintain and optimize desktop configuration and installation, including patch updates and hardware replacements with spares provided by vendors
  • Analyze service desk calls and incident data to identify user training requirements and automation opportunities
  • Ensure each desktop device is installed with the correct image
  • Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in case of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and serve as the primary point of contact for IT-related issues at client sites when other support teams are unavailable

Requirements:

To be successful in this role, you should possess:

  • Knowledge and experience with Windows 7 OS
  • Good understanding of Active Directory (AD) and smart hands and feet support
  • Experience supporting MAC devices and tablets
  • Familiarity with Service management tools, such as ServiceNow
  • Expertise in EUC tools, remote support tools, MS Office, and Outlook
  • A good understanding of Lync, VPN, and mobile device support
  • Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
  • An Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred

Salary:

The estimated salary for this role is between $70,000 and $90,000 per annum, depending on location and experience.



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