Desktop Devices Support Specialist
hace 2 días
Job Summary:
We are seeking an experienced Desktop Devices Support Specialist to join our team at Iron Systems.
About the Role:
This is a key position responsible for providing exceptional support services for desktop devices, ensuring seamless operations and minimizing downtime.
Main Responsibilities:
- Manage incidents related to desktop devices, hardware, software, and connectivity through to resolution
- Provide IMAC and desk-side support services, including hard and soft break fixes for laptops and desktops
- Maintain and optimize desktop configuration and installation, including patch updates and hardware replacements with spares provided by vendors
- Analyze service desk calls and incident data to identify user training requirements and automation opportunities
- Ensure each desktop device is installed with the correct image
- Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in case of non-compliance with security requirements
- Provide VIP support for desk-side issues per contract and serve as the primary point of contact for IT-related issues at client sites when other support teams are unavailable
Requirements:
To be successful in this role, you should possess:
- Knowledge and experience with Windows 7 OS
- Good understanding of Active Directory (AD) and smart hands and feet support
- Experience supporting MAC devices and tablets
- Familiarity with Service management tools, such as ServiceNow
- Expertise in EUC tools, remote support tools, MS Office, and Outlook
- A good understanding of Lync, VPN, and mobile device support
- Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
- An Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred
Salary:
The estimated salary for this role is between $70,000 and $90,000 per annum, depending on location and experience.
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