Membership Director

hace 2 semanas

Xico, México Soho House & Co. A tiempo completo

**Membership Manager Role**

The Membership Manager is a key member of the Soho House & Co. team, responsible for the overall management of the club's membership base. This includes recruitment, retention, and ensuring a high-quality experience for all members.

**Key Responsibilities:**

  • Uphold Soho House brand standards
  • Manage and maintain relationships with members and the membership committee
  • Report to work as scheduled, well-groomed, and ready to be in position
  • Manage and interact with members on a daily basis through various means of communication
  • Maintain professional relationships with all coworkers and guests
  • Maintain a positive attitude to guest and member needs
  • Attentiveness to service, responding positively to guest's needs, ensuring timely resolution
  • Resolving member issues, concerns, ensuring follow-up
  • Responsible for generating daily reports of ongoings and feedback of the club
  • Play a central role in the maintenance and management of the membership committee, spread across all the major creative industries
  • Day-to-day manage the membership admin team. Liaise when necessary to resolve any issues with cards, payments or applicant paperwork
  • Supporting membership team with retention of members, following up resignations and freezes
  • Maintain a constant presence in the club, being the 'face' of the house to members. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose
  • Play an active part in the creation and implementation of the members events program, helping to ensure that events are well-planned and communicated
  • Welcome new members in house, host new member introductions to ensure they understand the club rules and their membership
  • Promote the club directly to appropriate new members through tours around the facilities and permitting choice individuals to experience the club via guest listing
  • Engage in the local creative and club scenes, events, parties, launches and social settings, developing contacts, networking and building awareness about the club, its facilities, your role, and how new contacts might join
  • When appropriate, facilitate access to the club for visiting high-profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests
  • For major events, both on and off site, play a central role in putting together the guest list(s), ensuring members and VIPs get access, as applicable

**Requirements:**

  • 3+ years' relative experience with a proven track record of leading a professional, efficient, high-quality, service-oriented operation
  • 2+ years Management experience
  • A long-term city resident with extensive knowledge of the local area. Knowledge of Mexico City and has a personal network of contacts in different industries including but limited to; art, film, television, music, media and culinary, etc.
  • Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the Los Angeles area
  • A sophisticated communicator with high standards of performance together with excellent communication, problem-solving and listening skills
  • A charismatic, confident creative individual with in-depth knowledge of the local market place
  • Experience with dealing with celebrities and high-profile events
  • Ability to work effectively under time constraints and deadlines
  • Ability to create strong relationships with guests, members, and staff

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