Collections Specialist

hace 7 días


Aguascalientes, Aguascalientes, México Nissan Motor A tiempo completo
Job Summary

Nissan Motor is seeking a highly skilled and experienced Collections Specialist to join our team. As a Collections Specialist, you will be responsible for negotiating resolutions for accounts that are 5-59 days past due, providing exceptional customer service, and contributing to building brand value and achieving profitable growth.

Key Responsibilities:
  • Stay available to receive and make outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that benefit both Nissan and the customer.
  • Research and find solutions for customer disputes, questions, and concerns related to account status.
  • Maintain standard delinquency percentages and clearance ratios for individual portfolios, achieving quality assurance standards.
  • Analyze delinquent accounts for appropriate action and make recommendations to senior colleagues or supervisors.
Requirements:
  • Level of understanding of auto finance and collections sufficient to service accounts with deficiencies ranging from 5-59 days past due.
  • Ability to diagnose situations and apply appropriate collection tools while adhering to federal and state regulations, as well as company policy.
  • Excellent oral and written communication, listening, and interpersonal skills.
  • Good conflict resolution and negotiation skills.
  • Strong organizational and problem-solving skills.
  • Demonstrated ability to take a responsive customer service approach to work activities.
What We Offer:

Nissan Motor is an equal opportunities employer and welcomes applications from diverse candidates. By applying for this position, you acknowledge that Nissan reserves the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in this role.


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