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Service Delivery Manager

hace 2 meses

Xico, México Videojet A tiempo completo
Service Project Manager South

Key Responsibilities:

As a Service Project Manager South, you will be responsible for executing the service growth plan by prioritizing and implementing service activities to fulfill maintenance contracts and service-level agreements. You will evaluate time and resources required for projects, installations, upgrades, and other technical services. Your role will also involve preparing work reports and monitoring service quality and customer satisfaction progress.

People Management:

- Provide customer solutions using agile decision-making processes.
- Listen to internal and external customer needs to establish countermeasures and action plans.
- Lead daily standup meetings with the team to discuss cell status, KPI misses, and customer issues.
- Contribute to annual and mid-year review processes and mentoring.
- Participate in the interviewing and hiring process.
- Schedule periodic individual and team meetings.
- Identify and develop talent within the team of 14-15 technicians to reduce response time, repeat calls, and manage inventory.

Service Management:

- Grow Videojet revenues and printer placements by providing superior service through strong customer satisfaction skills and employing various tools.
- Excellent follow-up skills to ensure customer expectations are exceeded and all outstanding issues are closed.
- Financial management, including revenue growth, expense management, and inventory turns, with a basic understanding of high-level financial statements.

Company Culture:

At Videojet, we value diversity and the existence of similarities and differences in our workforce, workplace, and markets. Our associates, customers, and shareholders contribute unique perspectives as a result of these diverse attributes.