Senior Cash Management Specialist
hace 4 semanas
Role Overview
The AVP Client Implementation role is responsible for turning revenue opportunities into realized revenue by managing the end-to-end customer implementation function for Global Payments Solutions (GPS). This includes ensuring proper staffing, policies, procedures, and work tools are in place to support the function.
Main Responsibilities
- Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process
- Provide a high-quality on-boarding experience for all new customers
- Help to generate future business from existing customers
- Monitor system performance and ensure customers are notified of delivery delays and system-related issues
- Arrange post-implementation review to ensure complete customer satisfaction
- Support new and existing colleagues promoting and contributing to an engagement culture
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy
Requirements
- Minimum of 8 years proven and progressive cash management product set-up and management experience or equivalent
- Qualification to a University Degree and/or training courses
- In-depth knowledge of commercial cash management and electronic banking products
- Proven ability to deliver creative and flexible customer solutions
- Ability to understand a customer's business and the fundamentals of running a business
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to interact with business customers at all levels
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organization skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical skills
- Project Management skills
At HSBC
We offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
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