Customer Success Manager

hace 2 meses


Tijuana, Baja California, México Venafi A tiempo completo
Customer Success Manager Job Description

At Venafi, we are committed to protecting the world from cybercriminals. As a Customer Success Manager, you will be part of a ground-breaking team on our product portfolio, working to educate customers on the value of machine identity management and what it can do for them.

**Key Responsibilities:**

  • Drive customer intent to renew by driving adoption of purchased Venafi software to achieve customer business outcomes through the use of a Customer Success Plan.
  • Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
  • Analyze accounts to identify churn risk and work proactively to eliminate that risk.
  • Educate champions and their teams on the value of machine identity management and help uncover and guide to solve new use cases.

**Requirements:**

  • Minimum 3-5 years in software customer experience management.
  • Flexible availability to support AEDT business hours (APAC Customers).
  • Experience managing accounts with a software platform that solves complex problems, across many business units.

**What sets you apart?**

  • Customer Success Experience in a SaaS based Security software environment.
  • Named, global or large enterprise account management experience.
  • Knowledge in the Machine Identity Management area.

We offer a benefit package that is in the top 10%. In addition to fostering a virtual first collaborative environment, Venafi offers private medical and dental insurance, income protection, and critical illness cover, as well as a workplace group pension scheme with company contributions.


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