Customer Success Manager
hace 2 meses
At Venafi, we are committed to protecting the world from cybercriminals. As a Customer Success Manager, you will be part of a ground-breaking team on our product portfolio, working to educate customers on the value of machine identity management and what it can do for them.
**Key Responsibilities:**
- Drive customer intent to renew by driving adoption of purchased Venafi software to achieve customer business outcomes through the use of a Customer Success Plan.
- Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
- Analyze accounts to identify churn risk and work proactively to eliminate that risk.
- Educate champions and their teams on the value of machine identity management and help uncover and guide to solve new use cases.
**Requirements:**
- Minimum 3-5 years in software customer experience management.
- Flexible availability to support AEDT business hours (APAC Customers).
- Experience managing accounts with a software platform that solves complex problems, across many business units.
**What sets you apart?**
- Customer Success Experience in a SaaS based Security software environment.
- Named, global or large enterprise account management experience.
- Knowledge in the Machine Identity Management area.
We offer a benefit package that is in the top 10%. In addition to fostering a virtual first collaborative environment, Venafi offers private medical and dental insurance, income protection, and critical illness cover, as well as a workplace group pension scheme with company contributions.
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