Customer Service Operations Manager Tijuana
hace 2 meses
This is a challenging role as a Customer Service Operations Manager at Mms, S.A. De C.V., where you will oversee daily customer support and operational tasks.
The ideal candidate should have 1+ year of experience in Import/Exports Operations and a strong understanding of legislation in foreign trade business.
Key responsibilities include managing current customer accounts, dealing with a high volume of phone calls, maintaining excellent working relationships with customers, and solving customer and carrier problems.
You will also be responsible for providing shipment quotes, setting up shipments, creating SKU's in the database system, and performing other duties as assigned.
We are looking for a professional representative who can work independently and as part of a team, with excellent customer service skills and ability to generate and follow up on sales leads.
The successful candidate will have a strong attention to detail, problem-solving skills, and the ability to adapt to changes in the work environment.
The salary for this position is approximately $40,000-$60,000 per year, depending on experience.
This is a full-time position that requires flexibility, including work on weekends and holidays, as well as occasional travel to our office locations.
We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.
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