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We are seeking a highly skilled Customer Service Analyst to join our team at Kellanova. As a key member of our Operations Team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers.
Key Responsibilities- Customer Service: Communicate with customers during the lifecycle of the order process, including meetings and presentations. Manage solutions to enhance customer service initiatives and to provide consistent service.
- Order Management: Manage the fulfillment of customer orders to ensure consistent and reliable performance and customer order process from order placement to order receipt.
- Analysis and Problem-Solving: Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns. Manage the use of SAP by leveraging tools and data.
- Continuous Improvement: Trend analysis to drive continuous improvement related to order management processes and systems. Proactively partner with internal and external customers to identify trends and resolve order management issues.
- Education: Bachelor's degree in Administration, Business, or related field.
- Experience: 2-3 years of Customer relationship management experience. Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
- Skills: Excellent verbal and written communication skills in English. Deep analytical and problem-solving skills. Strong negotiation and decision-making skills.
Kellanova is a leading snacks-led powerhouse with a portfolio of iconic, world-class brands. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together. We are committed to Equity, Diversity, and Inclusion (ED&I) and strive to create a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents, and ideas.
