Senior Patient Support IT Business Analyst

hace 1 mes


Xico, México Novartis A tiempo completo
About the Role

We are seeking a skilled Senior Patient Support IT Business Analyst to contribute to creating consistency and traceability between user requirements, functional specifications, and testing & validation.

The ideal candidate will support validation and testing as appropriate, ensuring adherence to Security and Compliance policies and procedures within Service Delivery scope. Key responsibilities include:

  • Supporting internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), DDIT Service Portfolio, and industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions, and services wherever applicable.
  • Developing business knowledge of patient support programs in US to suggest improvements and new solutions to improve patient experience and patient support center's efficiencies.
  • Working with third-party business vendors in implementing PSP projects and serving as the Novartis IT point of contact for vendors and business teams.
  • Providing consulting to US PSP team during project implementation and ongoing services.
  • Participating in UAT with vendor and business to ensure systems are working within Novartis ecosystem.

Role Requirements

  • University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
  • 5 years working experience within the healthcare systems, Relationship Management, leveraging digital technology. Integration and data mapping.
  • Multi-national global experience, Interactions with senior management, influencing without authority, Collaborating across boundaries,
  • Requirements Definition & Management, Analytical Thinking and Financial Modeling, Proactive thinking, Effective Communication.
  • Knowledge of project management models and techniques.
  • Developing and delivering presentations.
  • English fluent.

Estimated Salary: $120,000 - $180,000 per year

This role is located in Ciudad de México and offers a competitive salary package. If you are a motivated and experienced IT Business Analyst looking to make a meaningful contribution to the healthcare industry, please submit your application.



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