Senior Operations Specialist

hace 3 semanas


Xico, México Citi A tiempo completo
About the Role

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

As a key member of the team, you will serve as the liaison between operations staff, relationship managers, project managers, custodians and clients. Your overall objective will be to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities
  • Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
    - Identify process gaps requiring escalation, offering potential solutions
    - Assist with inventory management and workflow needs as dictated through risk priority and service level
    - Support a range of products and services
    - Analyze problems and formulate solutions through research and investigation
    - Navigate, test and execute moderately complex databases, spreadsheets, and systems
    - Ensure accurate and timely account handling
    - Assist in activities that help reduce organizational impact and/or loss
Requirements
  • 1 year of relevant experience
    - Proficient computer and typing skills
    - Ability to adapt to new technology quickly and seamlessly
    - Consistently demonstrates clear and concise written and verbal communication skills
    - Ability to work with others to complete assigned tasks
Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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