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Intake Coordinator

hace 2 meses

Ciudad de México, Ciudad de México Careers at VirtualStaffing A tiempo completo
About the Role

We are seeking a highly skilled and detail-oriented Intake Coordinator to join our team at VirtualStaffing. As a key member of our client onboarding process, you will play a crucial role in ensuring a seamless and efficient experience for our clients.

Key Responsibilities
  • Client Engagement: Engage with potential clients to gather key case information, prepare documents, and provide exceptional service from the initial interaction.
  • Case Management: Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
  • Document Preparation: Organize and gather essential case documents to streamline the process for our legal team.
  • Scheduling and Follow-up: Schedule and follow up on client appointments, ensuring timely communication and building rapport.
  • Administrative Support: Assist in drafting and filing legal documents, helping the team stay organized and efficient.
Requirements
  • Communication Skills: Strong English communication skills (C1 level), both written and verbal.
  • Language Proficiency: Bilingual fluency in both Spanish and English is essential.
  • Experience: 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving.
  • Sales Experience: Experience in sales or client-facing roles is a must. You should be comfortable driving results and converting leads into active cases.
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Attention to Detail: Excellent attention to detail and the ability to manage multiple tasks at once.
  • Remote Work: Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
  • Equipment: Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
  • Availability: Availability to work US business hours.
Benefits
  • Competitive Pay: Earn $800 - $1440 per month, based on your skills and experience, for a full-time (40 hours/week) role.
  • Future Focused: We offer a retirement plan to help you secure your financial future.
  • Health Coverage: Enjoy health insurance to keep you and your family healthy and worry-free.
  • Stay Connected: Get a $25 monthly Wi-Fi subsidy to ensure fast, reliable internet.
  • Work-Life Balance: Paid time off and paid sick leave so you can recharge and take care of yourself.