Post Loan Bpo Team Leader

hace 4 semanas


Ciudad de México, Ciudad de México Didi Global A tiempo completo
Company Overview

DiDi Global Inc. es la plataforma de tecnología de movilidad líder a nivel mundial. Ofrece una amplia gama de servicios de aplicación en mercados como Asia-Pacífico, América Latina y África, incluyendo viajes compartidos, taxis, choferes, hitch y otras formas de movilidad compartida, así como soluciones de auto, entrega de alimentos, carga intra-urbana y servicios financieros.

DiDi proporciona a los propietarios de vehículos, conductores y socios de entrega oportunidades de trabajo y ingresos flexibles. Está comprometido a colaborar con los formuladores de políticas, la industria de taxis, la industria automotriz y las comunidades para resolver los desafíos mundiales de transporte, medio ambiente y empleo a través de la tecnología de inteligencia artificial y las innovaciones de transporte inteligente localizadas. DiDi busca crear experiencias de vida mejoradas y un mayor valor social, creando un ecosistema de transporte y servicios locales seguro, inclusivo y sostenible para las ciudades del futuro.

Team Overview

Incorpórate a DIDI Call Center de Cobranza, estamos en búsqueda de talento para integrarlo al equipo de trabajo, ocupando el puesto de TEAM LEADER JR DE COBRANZA.

Role Responsibilities

Principales funciones:

  • Implementar políticas y procedimientos de los controles de cobranza.
  • Implementación de indicadores para el área.
  • Elaborar reportes. Realizar análisis y seguimiento continuo de los resultados de gestión con el propósito de identificar oportunidades de mejora.
  • Controlar las cuentas para identificar pagos vencidos.
  • Localizar a los deudores y ponerse en contacto con ellos para acordar la amortización de la deuda.
  • Mantener registros precisos e informar de la actividad de cobro.
Role Qualifications

**Requisitos**:

  • 2+ años de experiencia y 6 meses a 1 año dentro de la misma empresa puede ser externo o interno de preferencia interno.
  • Manejo de personal más 15 personas.
  • Conocimiento de etapas de cobranza.
  • Conocimiento de producto y legal.
  • Conocimiento de Excel.
  • Preparatoria terminada.
Salario y beneficios

$10,800 MXN brutos mensuales (depende de tu entrevista con el Manager)

Bono (por desempeño de equipo e individual)

20 cupones de $75 MXN mensuales para usar en la aplicación de DiDi (total $1,500 MXN)

$1,000 MXN en vales de despensa.

30 días de aguinaldo.

12 días de vacaciones.

50% de prima vacacional.

Seguro de vida.

Seguro de gastos médicos mayores (individual)

We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.



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