Market Quality Manager

hace 1 semana

Xico, México Marriott International, Inc. A tiempo completo
Job Summary

The Quality Assurance Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Key Responsibilities
  • Managing Quality Assurance Goals: Coaches managers on adopting the Total Quality Management leadership style, conducts monthly audits to ensure compliance with company and brand standards, and makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
  • Managing Quality Tools: Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences, uses data collection methods to compile, display, track, and analyze defect trends, and demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
  • Managing the Guest Experience: Reviews guest feedback with leadership team and ensures appropriate corrective action is taken, responds to and handles guest problems and complaints, stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, and models service behaviors that meet or exceed guest expectations.
Management Competencies
  • Leadership: Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication: Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making: Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
  • Professional Demeanor: Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Requirements
  • Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • Or: 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
About Marriott International, Inc.

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Market Quality Manager

    hace 1 semana

    Xico, México Marriott International, Inc. A tiempo completo

    Job SummaryThe Quality Assurance Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.Key...

  • Grocery Department Manager

    hace 1 día

    Xico, México Mother'S Market & Kitchen A tiempo completo

    {"Job Title": "Grocery Department Manager", "Job Summary": "We are seeking a highly skilled and experienced Grocery Department Manager to join our team at Mother\u0027s Market & Kitchen. As a key member of our store leadership team, you will be responsible for the profitability of the grocery and refrigeration departments, meeting labor, sales, and margin...

  • Market Control Manager

    hace 1 semana

    Xico, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly skilled Market Control Manager to join our team. As a key member of our Finance department, you will be responsible for providing leadership and direction to a team of employees, ensuring the completeness, accuracy, and integrity of our financial records.Key ResponsibilitiesProvide operational direction to the Finance...

  • Quality Assurance Manager

    hace 7 días

    Xico, México Commscope A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at CommScope. As a Quality Assurance Manager, you will be responsible for implementing and maintaining an effective quality system that ensures our products meet the highest standards of quality.Key ResponsibilitiesDevelop and implement quality control plans to ensure...

  • Quality Assurance Manager

    hace 1 día

    Xico, México Cardinal Health A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Cardinal Health. This role will be responsible for leading the Quality Control function, ensuring compliance with regulatory requirements, and driving continuous improvement initiatives.Key ResponsibilitiesManage day-to-day Quality Control functions, including scheduling...

  • Quality Assurance Manager

    hace 1 semana

    Xico, México Wintershall Dea Gmbh A tiempo completo

    Job DescriptionJob Title: Quality Assurance ManagerJob Summary:We are seeking a highly skilled Quality Assurance Manager to join our team at Wintershall Dea GmbH. As a Quality Assurance Manager, you will be responsible for ensuring that our operations meet the highest standards of quality, safety, and environmental responsibility.Key Responsibilities:Develop...

  • Market Analyst

    hace 1 día

    Xico, México Crossell A tiempo completo

    About the RoleThe Market Analyst will play a critical role in driving the success of Crossell's US L&H Reinsurance division. As a key member of the Sales Operations team, you will be responsible for supporting client-facing activities and leading internal cross-functional teams. Your primary objective will be to enable the sales team in the US L&H Market...

  • Market Development Manager

    hace 1 semana

    Xico, México The Hotels Network A tiempo completo

    About The Hotels NetworkThe Hotels Network is a pioneering technology company that provides innovative software solutions for the hospitality industry. Our mission is to help hotel brands increase direct bookings and regain their fair share of online revenue. We believe in the power of technology to drive growth and success.Our TeamWe are a diverse and...

  • Market Risk Senior Manager

    hace 1 semana

    Xico, México Citi A tiempo completo

    **Job Summary**:Citi is seeking a highly skilled Market Risk Senior Supervisor to join our team. As a key member of our Market Risk Management group, you will be responsible for producing daily and weekly market risk reports that monitor factor sensitivity, Value-at-Risk (VAR), and issuer exposures against independent market risk limits.**Key...

  • Market Research Manager

    hace 1 semana

    Xico, México Visa A tiempo completo

    Company OverviewVisa is a leading payments and technology company, processing over 259 billion transactions annually across 200+ countries and territories. Our mission is to connect the world through innovative, convenient, reliable, and secure payments networks, driving economic growth and prosperity.Job SummaryWe are seeking a skilled Market Research...

  • Quality Assurance Manager

    hace 2 días

    Xico, México Qima A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at QIMA. As an Inspector Team Lead, you will be responsible for overseeing the performance of a team of quality inspectors in Mexico, ensuring that they meet our high standards of quality and service.Your main responsibilities will include:Supervising a...

  • CMI Market Research Manager

    hace 1 semana

    Xico, México Nielseniq A tiempo completo

    **Job Summary**About NielsenIQWe are seeking an experienced Market Intelligence Consultant to join our team. As a Market Intelligence Consultant, you will be responsible for delivering high-quality market research and analysis to our clients.**Key Responsibilities**Develop and execute market research projects to meet client needsConduct data analysis and...

  • Quality Assurance Manager

    hace 1 semana

    Xico, México Organon A tiempo completo

    Job Summary:We are seeking a highly skilled Quality Assurance Manager to join our team at Organon. As a key member of our Quality Control department, you will be responsible for ensuring that our quality systems are aligned with regulatory requirements and industry best practices.Key Responsibilities:Develop and implement quality control processes to ensure...

  • Customer Success Manager

    hace 7 días

    Xico, México Tle. Market A tiempo completo

    Job Summary:Tle. Market is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through effective communication, relationship-building, and problem-solving.Key Responsibilities:Develop and maintain strong relationships...

  • Market Intelligence Senior Manager

    hace 5 días

    Xico, México Nissan Motor Iberica Sa A tiempo completo

    About the Role:Nissan Motor Iberica Sa is seeking a highly skilled Market Intelligence Senior Manager to join our team. As a key member of our organization, you will be responsible for providing strategic and actionable insights to drive business growth.Key Responsibilities:Develop and implement market research strategies to inform business decisions.Lead a...

  • Regional Market Access Center of Excellence Senior Manager

    hace 1 semana

    Xico, México Johnson E Johnson A tiempo completo

    **Representing Regional Market Access Excellence on Cross-Functional Teams**We are seeking a seasoned Senior Manager to join our Johnson & Johnson team and lead the regional market access efforts for our Cross-Country Market Access Center of Excellence. As a key member of our franchise teams, you will collaborate with internal partners, including CVTs and...

  • Quality Assurance Manager

    hace 1 semana

    Xico, México Aecom A tiempo completo

    AECOM is seeking a Quality Manager to join our growing Mexico Office, supporting large multi-year projects as part of the program and design and consulting services.The ideal candidate will oversee the management of the monitoring and evaluation process to ensure that AECOM quality management systems are being followed and evidence is recorded and...

  • Nibu Quality Manager

    hace 1 semana

    Xico, México Nissan A tiempo completo

    Job SummaryThis role will be responsible for managing the overall quality and technical operations for Nibu (34 countries). The ideal candidate will have a strong background in quality assurance, technical operations, and warranty management.Key ResponsibilitiesManage and supervise the daily operation of Warranty, Field Quality Assurance, Field Engineer, and...

  • Software Quality Assurance Manager

    hace 5 días

    Xico, México Icon A tiempo completo

    Job SummaryWe are seeking a highly skilled Software Quality Assurance Manager to join our team at Icon. As a key member of our software engineering team, you will be responsible for ensuring the highest quality of our software products.Key ResponsibilitiesRoutinely communicate status, progress, tasks, problems encountered, and time remaining to complete to...

  • Customer Quality Manager LATAM

    hace 1 semana

    Xico, México Bd A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Quality Manager to join our team in LATAM. As a key member of our organization, you will be responsible for directing all quality management activities for assigned regional account customers in Latin America.About the Role:The Customer Quality Manager will be responsible for negotiating and approving...