Nibu Quality Manager
hace 1 semana
This role will be responsible for managing the overall quality and technical operations for Nibu (34 countries). The ideal candidate will have a strong background in quality assurance, technical operations, and warranty management.
Key Responsibilities- Manage and supervise the daily operation of Warranty, Field Quality Assurance, Field Engineer, and Techline Operations for Nibu.
- Plan, execute, and promote customer-focused strategies for quick request address and attendance.
- Maintain strong team member relations, promote people development, coaching, and mentoring with a focus on teamwork and customer satisfaction.
- Create strategies for KPI achievement to guide and support team members in translating those strategies into clear action plans.
- Collaborate with cross-functional teams, including NSC's, MZK, R&D, AS, and Nibu functions.
- Develop and manage quality improvement initiatives and efficiency enhancements for processes and systems.
- Contribute to improve and create effective communication with NSCs to improve response times, solve issues, and requests for the benefit of customers.
- Ensure implementation and update of TCS Standards and Procedures according to Nibu necessities.
- Manage workshops, seminars, and quality committees for Nibu markets to improve TCS support.
- Coordinate systems development and digitalization projects.
- Report to top management on related quality activities improvement.
- Develop and manage TCS Nibu budget (monthly follow-up and report for G&A expenses).
- Analysis and follow-up on monthly KPI's to ensure alignment with all teams.
- Launch quality campaigns for Nibu countries.
- Handle monthly campaign performance and parts reduction in warehouse.
- Closely contact with SCM and supplier for components production for campaign activities.
- Handle warranty payments for Nibu countries and Nissan Affiliates.
- Enhance warranty payment reduction through continuous audits to dealers and claims analysis.
- Control of dealers' efficiency for technical support (GTSS).
- Maintain customer satisfaction Index (MIS) KPI's implementation exclusively for main operations.
- Negotiate yearly objectives with National Sales Companies.
- Manage field engineer and technical support operation teams.
- Organize/coordinate all warranty activities and strategies for Nibu markets.
- Mechanical Engineer, Industrial Engineer, Automotive Engineer, or similar.
- 3+ years of experience in Quality Assurance, Techline, Warranty, and/or Quality campaigns.
- Areas related to Customer Satisfaction in the Automotive Industry.
- Quality investigations, technical expertise, R&D, and plant processes and field experience.
- Experience to understand customer needs and complaints in Latin American markets.
- Team leading/management for different quality functions.
- Advanced English (written and spoken).
- Ability to engage in a conversation, create reports, and presentations to report to management.
- Travel: 30% to visit Nibu NSC or Plants in order to discuss and manage activities to be implemented on each market.
- Valid driver's license, active passport, and VISA (preferred).
- Advanced level of computer skills on Microsoft Office.
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