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Tech Support Specialist
hace 1 mes
We are seeking a highly skilled and motivated Tech Support Specialist to join our team at Cognizant. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients.
Main Responsibilities:- Adhere to defined processes and SLAs/KPIs
- Event detection, categorization, and closure
- Service Request Handling
- IT Incident categorization, initial triage, escalation, and resolution
- Access Request handling
- Delivery Assurance: Adhere to defined support and quality processes
- Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction
- Contribution to knowledge management process
- 1+ year of experience as a bilingual Tech Support
- Knowledge of ticketing systems
- Advanced English skills
At Cognizant, we offer a dynamic and growing environment where you can contribute new ideas and experience career growth and development opportunities. We promote an inclusive culture where we value different perspectives and provide a highly competitive benefits and salary package.
Join us and take the first step towards a rewarding career in the digital sector. Apply now and be part of our team
