Global Cloud Incident Management Specialist

hace 8 horas


San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo
Job Description

SAP SE is a leading provider of enterprise software solutions, with a mission to help businesses run better and improve people's lives. We are seeking a skilled Global Cloud Incident Management Specialist to join our team.

As a Global Cloud Incident Management Specialist, you will be responsible for managing and coordinating major incident escalation efforts from start to finish. This includes acting as a single point of contact for all involved stakeholders in the restoration process and closely aligning with Incident escalations managers from cloud delivery units.

The ideal candidate will have knowledge about IT operations processes and structures, as well as technologies and applications in ICT industry and cloud environments. They should also possess excellent communication skills, both verbal and written, and be able to organize, present, and moderate telephone conferences in a structured manner.

We offer a competitive salary package, including a base salary of $120,000 per annum, plus additional benefits such as health insurance, retirement plan, and flexible working hours.

In addition to the salary, we also offer opportunities for professional growth and development, including training programs, mentorship, and access to cutting-edge technology.

If you are a motivated and results-driven individual with a passion for incident management, we encourage you to apply for this exciting opportunity.



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