Chargeback Specialist I: Dispute Resolution Expert

hace 9 horas


Ciudad de México, Ciudad de México Global Payments A tiempo completo

Global Payments is a leading provider of payment technology and software solutions, serving over 3 million companies, 1,300 financial institutions, and 600 million cardholders worldwide.

We are seeking an experienced Chargeback Specialist I to join our dynamic team. The ideal candidate will possess a strong understanding of the job and apply knowledge and skills to complete a wide range of tasks.

This role involves researching and resolving customer chargebacks, requiring detailed transaction research, analytical skills, and documentation of actions taken. The successful candidate will be responsible for gathering and analyzing cardholder and/or merchant account transactions to determine if disputed transactions are covered under federal regulations.

The Chargeback Specialist I will work on assignments that are routine to moderately difficult, requiring some decision in resolving issues or making recommendations. This role requires a working knowledge of association and card industry regulations.

Key Responsibilities:

  • Researches, processes, and resolves chargeback/reversal requests for multiple dispute reason codes and supported card brands
  • Gathers and analyzes cardholder and/or merchant account transactions to determine if disputed transactions are covered under federal regulations
  • Develops a familiarity with all existing work queues and actively works almost all types of queues
  • Begins to develop an advanced knowledge of multiple card brands (e.g., Visa, MasterCard, Discover, Amex) and federal regulations governing credit card chargebacks and reversals

What We Are Looking For:

  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Experience

Desired Skills and Capabilities:

  • Skills/Knowledge - Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
  • Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or making recommendations
  • Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments

As a Chargeback Specialist I at Global Payments, you can expect to earn an estimated salary of $60,000 - $80,000 per year, depending on location and experience. Global Payments is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.



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