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Technical Support Professional
hace 1 semana
**Job Overview**
Hewlett Packard seeks a skilled Technical Support Associate to deliver exceptional post-sales software services to local accounts. This role involves responding to various queries, utilizing proactive monitoring for issue prevention, and maintaining high customer satisfaction by addressing requirements and resolving issues promptly.
**Key Responsibilities**
- Maintain high-level customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Handle customer-relations issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Deliver comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
- Respond adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
- Use proactive monitoring procedures and tools to identify problem prevention opportunities.
- Analyze, troubleshoot, and resolve issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
- Acquire job skills, become familiar with company policies, and complete routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
- Adhere to established company, legal, and regulatory standards, and guidelines, and ensure confidentiality in all dealings with company data.
- Assist in implementing new processes, support department-level operational plans, and share technical information with colleagues and clients.
**Requirements and Qualifications**
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.
**Salary Information**
The estimated salary range for this position is $60,000 - $80,000 per annum, based on industry standards and Hewlett Packard's compensation practices.
**Why Join Us**
Hewlett Packard offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package, including a generous benefits program.