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IT Service Management Director
hace 1 mes
**Job Summary**:
As an IT Service Management Director at Novartis, you will be responsible for overseeing the holistic IT Service Management, including all ITIL Processes, Service Operations, and Operational Quality Management. Your key objectives will be to govern the service operations, service transition, quality, compliance, and audit readiness of services delivered, while managing a service operation with standardized services, processes, and tools to provide efficient, high-quality services.
**Key Responsibilities**:
- Manage a team to ensure delivery of services to SLA and service continuity meeting consumer needs.
- Contribute to enabling operational excellence and continuous improvement in service quality across TT.
- Own and drive the delivery of the service, ensuring delivery to SLA and service continuity meeting consumer needs.
- Ensure all contracted SLAs of suppliers are being reported correctly and engage any challenges to ITSMO and drive improvements.
**Requirements**:
- Strong cross-functional leadership and risk management skills.
- Excellent communication and stakeholder management skills.
- Ability to evaluate and launch new services and capabilities.
- Productivity gains and defect reduction through continuous improvement.
**About the Role**:
This role is a key part of the Technology Transformation team at Novartis, and you will have the opportunity to work with a talented team to drive business value through effective management of IT resources.
