Application Support Engineer in Guadalajara
hace 5 días
About the Role:
We are seeking a highly motivated and detail-oriented Application Support Engineer to join our team in Guadalajara. As an Application Support Engineer, you will be responsible for providing top-notch technical assistance to customers using Cloud Platform products, solutions, and APIs.
About EPAM:
EPAM is a global leader in digital platform engineering services. We offer a comprehensive training program designed to elevate your technical skills and provide a pathway to a full-time engineering position. Our dynamic environment allows you to work with cutting-edge technologies and collaborate with multinational teams.
About the Job Description:
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management
About the Requirements:
- At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
- Knowledge of Linux/UNIX and Windows Server
- Familiarity with shell scripting
- Understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
- Knowledge of Cloud concepts
- Experience with customer service
About the Benefits:
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning, and more
- English classes with a certified teacher
- Support for employees' initiatives (Algorithms club, toastmasters, agile club, and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & % under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13% employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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