IT Support Specialist in Guadalajara
hace 2 semanas
We are seeking a dedicated IT Support Specialist to join our team at Hashmap in Guadalajara, Mexico.
The ideal candidate will have 6 months of experience in customer service and be interested in working with hardware and MS Office packages.
**Job Responsibilities:**
Provide general L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
**Required Skills & Qualifications:**
- Availability to work 45 hours per week
- Interest in working on afternoon/night shifts
- Advanced English language skills
- Experience working in an IT environment
- Previous customer service experience
**Benefits & Perks:**
Competitive salary: $25,000 - $35,000 per year (estimated)
- Grocery tickets: 12% of base salary
- Restaurant tickets: 800 pesos per month
- 30 days of Christmas bonus
- 10 days of vacation time
- 90% vacation bonus
- 5 personal days per year
- Medical insurance for you and your family
- Life insurance
- Dental insurance
- Discounts with selected opticians
- Opportunities for growth within the company
**About Us:**
Hashmap is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, gender, disability, age, veteran status, sexual orientation, or any other protected class.
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