Customer Service Representative

hace 5 días


Cuautitlán Izcalli, México Wallenius Wilhelmsen A tiempo completo
Job Summary:

As a Customer Care Analyst at Wallenius Wilhelmsen, you will play a crucial role in supporting operational activities through internal WWS and external client systems. Your primary responsibilities will include administering reports, coordinating delivery, and attending meetings to review daily requirements.

Key Responsibilities:

  • Monitor and analyze reports from internal and external systems to ensure seamless operations.
  • Coordinate with customers and internal teams to resolve issues and meet delivery deadlines.
  • Attend meetings and reviews to discuss daily requirements and operational updates.
  • Support daily operations by providing administrative assistance and data analysis.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and database navigation.
  • English language proficiency at beginner level.
  • Experience in operations process and warehouse management.

Work Style:

  • Customer-centric approach.
  • Results-driven mindset.
  • Frustration tolerance and problem-solving skills.
  • Strong work organization and time management skills.


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