Beverage Operations Manager

hace 1 día


Quintana Roo, México Marriott International A tiempo completo

Job Summary

The Beverage Operations Manager is responsible for overseeing the daily operations of beverage service in the Restaurants/Bars and Room Service. This includes managing beverage staff, promoting the lounge, menu planning, maintaining standards, and ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

The ideal candidate will have a high school diploma or GED and 4 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 2 years of experience is also acceptable.

Core Work Activities

Managing Beverage Operations

The Beverage Operations Manager will ensure compliance with all food & beverage policies, standards, and procedures by training, supervising, and following up with staff. They will also implement agreed-upon beverage policies and procedures throughout the property, manage in compliance with all applicable beverage and liquor laws, and understand beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period-end inventory.

Leading Beverage Team

The Beverage Operations Manager will train staff on liquor control policies and procedures, supervise staffing levels to ensure guest service, operational needs, and financial objectives are met, and ensure employees understand expectations and parameters. They will also communicate critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service

The Beverage Operations Manager will provide excellent customer service, interact with guests to obtain feedback on product quality and service levels, respond effectively to guest problems and complaints, and empower employees to provide excellent customer service. They will also emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

Managing Human Resource Activities

The Beverage Operations Manager will support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job, participate in the development and implementation of corrective action plans, and ensure compliance with all beverage policies, standards, and procedures.



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