Restaurant and Bar Operations Manager

hace 1 semana


Quintana Roo, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Restaurant and Bar Operations Manager to join our team at Marriott International, Inc. As a key member of our hospitality management team, you will be responsible for overseeing the daily operations of our restaurants and bars, ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Managing Day-to-Day Operations
    • Supervise and manage employees to ensure seamless service delivery
    • Maintain high standards of service and sanitation in all food and beverage outlets
    • Review staffing levels to ensure optimal service and operational efficiency
  • Leading Food and Beverage Team
    • Lead by example, demonstrating exceptional customer service and teamwork
    • Identify and develop the skills of team members to improve performance and productivity
    • Ensure compliance with all food and beverage policies, standards, and procedures
  • Ensuring Exceptional Customer Service
    • Provide personalized service to guests, exceeding their expectations
    • Empower employees to deliver exceptional customer service
    • Monitor and address guest feedback to continuously improve service results
  • Managing and Conducting Human Resource Activities
    • Provide guidance and direction to subordinates, setting performance standards and monitoring performance
    • Identify and develop training programs to improve employee knowledge and skills
    • Ensure fair and equitable treatment of employees, promoting a positive work environment
Requirements
  • High school diploma or equivalent required; 4 years of experience in food and beverage, culinary, or related field
  • 2-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, or related field; 2 years of experience in food and beverage, culinary, or related field


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