Business Operations Support Specialist

hace 20 horas


Xico, México Citi A tiempo completo

Citi seeks a skilled Business Operations Support Specialist to provide operations support services, ensuring seamless interactions between teams and clients. This role is an exciting opportunity for individuals looking to grow their careers in a dynamic environment.

Key Responsibilities:
  • Customer Service and Issue Resolution: Resolve customer inquiries and supervise escalated issues, providing exceptional service to Citi’s clients.
  • Value-Added Services: Identify opportunities to offer value-added products and services while adhering to laws and regulations.
  • Communication and Collaboration: Communicate daily with management on productivity, quality, and Management Information System (MIS) indicators.
  • Training and Development: Facilitate training based on staff needs and assist with answering staff questions within Disputes.
  • Product and Service Support: Support a diverse array of products and services.
  • Process Improvement: Assist with Lean and process improvement projects.
  • Problem-Solving: Resolve complex problems based on best practice/precedence, escalating as needed.

This role requires 2-4 years of relevant experience, proficiency in Microsoft Office, comprehensive knowledge of Dispute process, and ability to work occasional weekends to support Pega releases and COB testing.

The estimated salary for this position is around $65,000 - $85,000 per year, depending on location and qualifications.



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