Content Solutions Manager

hace 2 días


Ciudad de México, Ciudad de México Nielsen A tiempo completo
Job Summary

We are seeking a highly skilled Content Business Engagement Manager to join our team at Nielsen. As a key member of our Content organization, you will be responsible for driving the successful collection and execution of content-related requirements for assigned customer onboarding, product launches, or enhancements.

Key Responsibilities
  • Collaborate with Sales, Customer Experience, Product, and other groups to define and document new content requests, communicate those requirements to Content Operational leads, and ensure that Content fully meets those needs on time and on budget.
  • Ensure that Content is complying with Service Level Agreements (SLAs) and coverage levels, and drive corrective actions as needed.
  • Work with the Regional Director of CBE to contribute to Content Delivery Standard Operating Procedures (SOPs) and best practices.
  • Main liaison for content-related needs and requests.
  • Assist in developing global workflow processes.
  • Support Pre-Sales with consultation and recommendations.
  • Translate requirements into work plans.
  • Ensure funding for additional resources.
  • Manage content projects and initiatives.
  • Maintain health reports for top accounts and SLAs.
  • Represent Content in customer meetings.
  • Lead new SLA and RFP projects.
  • Attend company and client events as needed.
Requirements and Qualifications
  • Bachelor's degree in Business, Communications, or a related field is required.
  • A minimum of 3-5 years of experience with Video, Music, and/or Sports data products or services is required.
  • Effective verbal, written, presentation, and interpersonal communication skills in English are essential.


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