Global Quoting Desk Pricing Specialist
hace 3 días
Job Summary
Expeditors is seeking a skilled Global Quoting Desk Pricing Specialist to coordinate spot requests within our network, manage price quotations, and provide exceptional customer service.
Main Responsibilities
Operations:
• Manage customer deadlines and operational procedures.
• Ensure quote requests are updated in internal systems and distributed timely across our network.
• Make decisions in alignment with internal processes and procedures to increase success rates and net revenue.
• Ensure compliance with internal policies, procedures, and external government regulations.
• Continuously improve departmental processes and follow standard operating procedures.
• Meet KPI standards with the team.
Relationship:
• Develop and maintain relationships with partner branches to coordinate and increase win ratios.
• Liaise with account management teams to meet customer requirements and standards.
• Track ad-hoc quote requests to improve performance and provide exceptional customer service.
Analyze:
• Conduct and track internal/external reports to manage performance, increase net revenue, and ensure customer satisfaction.
• Continuously look for opportunities to improve based on experience and operational reports.
Qualifications
Desire Qualifications:
• Logistics experience (air, ocean, and/or road) (operations or quoting).
• Understanding of transport documentation process (preferred).
• Attention to detail and ability to prioritize and work with deadlines.
• Good knowledge and understanding of Incoterms.
• Willingness to work in a team, ability to listen, understand, and communicate effectively.
• Proactive and strong organizational skills.
• Ability to work independently and follow processes and instructions with remote supervision.
• Competent in Microsoft Office suite 365 (Excel, Word, PowerPoint, and Outlook).
• Fluent in English and Spanish (the job position is based at Monterrey, México).
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