Global Quoting Desk Specialist

hace 4 días


Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

Job Title: Pricing Agent, Global Quoting Desk

Job Summary:

We are seeking a highly skilled Pricing Agent to join our Global Quoting Desk team. As a Pricing Agent, you will be responsible for coordinating spot requests within our network, managing price quotations related to air, ocean, and road transport for specific customers, and serving as the main point of communication contact with customers.

Main Responsibilities:

Operations:

  • Manage customer deadlines and operational procedures in accordance with our internal processes and procedures.
  • Ensure timely updates of quote requests in our internal systems and distribution across our network.
  • Make informed decisions in alignment with internal processes and procedures, focusing on increasing the rate of success, net revenue, and providing exceptional customer service.
  • Ensure compliance with internal policies and procedures, as well as external government regulations and customer policies/requirements.
  • Understand and improve our department's processes, ensuring adherence to standard operating procedures and processes.
  • Work with the team to meet KPI standards as per company procedures.

Relationship:

  • Develop and maintain relationships with partner branches within our network to coordinate and increase the win ratio.
  • Maintain close liaison with our account management team to meet timely customer requirements and standards.
  • Keep track of ad-hoc quote requests from customers using internal tools, aiming to improve performance and provide exceptional customer service.

Analyze:

  • Conduct and track internal/external weekly/monthly reports to manage performance, increase net revenue, and ensure customer satisfaction.
  • Constantly look for opportunities for improvement based on experience and operational reports.

Qualifications:

Desire Qualifications:

  • Logistics experience (air, ocean, and/or road) in operations or quoting.
  • Understanding of transport documentation process (preferred).
  • Attention to detail and ability to prioritize and work with deadlines.
  • Good knowledge and understanding of Incoterms.
  • Willingness to work in a team, ability to listen, understand, and communicate effectively to achieve positive results.
  • Proactive and strong organizational skills.
  • Ability to work independently by following processes and instructions with remote supervision.
  • Competent in Microsoft Office suite 365 (Excel, Word, PowerPoint, and Outlook).
  • Fluent in English and Spanish (the job position is based in Monterrey, México).


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