Director, Service Delivery Operations

hace 11 horas


Xico, México Ttec A tiempo completo
About the Role

We are seeking a seasoned leader to drive our service delivery efforts in Mexico City. As a Director - Service Delivery Operations, you will play a key role in bringing humanity to business.

Key Responsibilities
  • Lead and mentor managers to achieve goals and resolve issues effectively.
  • Improve key success metrics associated with customer satisfaction, service level goals, and quality objectives.
  • Mentor managers on company and client goals while addressing employee-related concerns.
  • Bring time management and organizational skills to support managers on multiple tasks and projects efficiently.
About the Opportunity
  • A supportive culture that encourages career development and growth.
  • An inclusive community-minded organization that values giving back to the community.
  • A global team of lifelong learners guided by company values and principles.
  • Paid time off (PTO) and wellness and healthcare benefits for employees.
  • A competitive compensation package and performance bonus opportunities.
Compensation and Benefits

The estimated annual salary for this position is $95,000 - $140,000, depending on experience.



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