Director, Service Delivery Operations
hace 11 horas
We are seeking a seasoned leader to drive our service delivery efforts in Mexico City. As a Director - Service Delivery Operations, you will play a key role in bringing humanity to business.
Key Responsibilities- Lead and mentor managers to achieve goals and resolve issues effectively.
- Improve key success metrics associated with customer satisfaction, service level goals, and quality objectives.
- Mentor managers on company and client goals while addressing employee-related concerns.
- Bring time management and organizational skills to support managers on multiple tasks and projects efficiently.
- A supportive culture that encourages career development and growth.
- An inclusive community-minded organization that values giving back to the community.
- A global team of lifelong learners guided by company values and principles.
- Paid time off (PTO) and wellness and healthcare benefits for employees.
- A competitive compensation package and performance bonus opportunities.
The estimated annual salary for this position is $95,000 - $140,000, depending on experience.
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