Global Service Delivery and Transition Operations Manager

hace 2 meses


Xico, México Allianz Partners A tiempo completo
Job Description:

At Allianz Partners, we are seeking a highly skilled Global Service Delivery and Transition Lead to join our team. As a key member of our organization, you will be responsible for ensuring seamless global service delivery and efficient transition processes for our Mobile Device & Digital Risks (MDDR) and Easy Living (EL) line of businesses.

Key Responsibilities:
- Manage end-to-end service delivery for MDDR & EL operations, meeting or exceeding service level agreements.
- Oversee and optimize processes, rather than managing personnel.
- Implement and monitor service level agreements to meet or exceed Business Partners expectations.
- Establish a cross-global competency centers operating rhythm to track operational performance and address escalations proactively.
- Oversee transition planning and execution for new projects, ensuring adherence to timelines and smooth knowledge transfer.

Requirements:
- University Degree; fluency in English, additional European language proficiency a plus.
- Significant years of experience in service delivery and transition management, preferably in the insurance industry.
- Strong project management skills, proven track record of managing global teams and delivering high-quality services.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to drive data-driven decisions.

About Allianz Partners:
At Allianz Partners, we are committed to empowering our employees to achieve their full potential. We offer a range of benefits, including professional development opportunities, flexible work arrangements, and a supportive work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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